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Enrol your pet today to stand a chance to win next year!

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Pet Parent

For login details and access to your pets profile and personalized weight loss plan, you will need to first enrol your pet at a Hill’s Pet Slimmer clinic in your area. Click here for more

Hill's Pet
Slimmer Clinics

For login details and access to all your practice’s pet slimmers, you will need to first become a participating Hill’s Pet Slimmer clinic. Click here for more

Frequently Asked Questions

How much should I feed my pet?

Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for your pet's Hill's brand pet food, refer to our online product selector.

What is the difference between Prescription DietTM and Science PlanTM brand pet foods?

Prescription Diet brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Plan brand pet foods are formulated to meet the needs of healthy pets during various life stages. Prescription Diet foods are available through your pet's veterinarian, while Science Plan foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. We do not make Science Plan products that serve as substitutions for Prescription Diet products.

Where can I buy Hill's pet foods?

Prescription Diet brand pet foods are available exclusively at veterinary clinics. If you need to locate a veterinarian in your area, we can help.
Science Plan and Ideal Balance brand pet foods are available exclusively at veterinary clinics and vet owned shops. We can help locate a veterinarian or find a retailer near you.

How can I learn more about my pet's Hill's pet food - including how it works, the ingredients, etc.?

For all the information about our Science Plan, Prescription Diet, Ideal Balance brands, visit www.HillsPet.co.za

What's the shelf life of the Hill's food my pet eats? How can I store the food?

Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag. The datecode on our medium and large bags will be located on the top of the bag, generally the front flap. The information below details the shelf life and storing methods for canned and dry foods.

Storing Hill's canned food
We do not recommend freezing your pet's foods. Freezing canned pet food dramatically changes the texture of products and may adversely affect palatability.
Your pet's feeding bowl should be emptied of moist or moistened food not consumed by the pet within four hours if the ambient temperature is above 50 degrees Fahrenheit.
Prior to opening, store cans in a place where the temperature is between 50-100 degrees Fahrenheit. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.
After opening, canned products should be covered and stored in a refrigerator at 40 to 45 degrees Fahrenheit. In general, refrigerated canned foods should be used within five to seven days after opening. Canned products with high amounts of rice often have separation of water from the other canned product (free water will be seen at the bottom or around the side of the can) within a few days. This separation of water is called syneresis and does not change the nutritional characteristics of the food, but will affect food texture and possibly palatability. Since freezing dramatically changes the texture of canned products and adversely affects palatability, freezing canned pet food is not recommended either before or after opening.

Storing Hill's dry food
We do not recommend freezing your pet's foods. Freezing dry food may attract moisture, resulting in mold.
Dry food can be left in the feeding bowl indefinitely if the bowl is kept in an area that is cool, out of direct sunlight and not subject to contamination by insects and vermin.
Store the bag of food in a cool and dry environment. It is best to store the bag off the floor to reduce potential infestation. The food will retain its best flavor if stored in the original bag. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.

Is my pet's food available in dry, canned and treat versions?

To see all the available options for your pet's food, use our online product selector.

How many calories are in Hill's pet foods?

Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online product selector

Is it okay to feed my pet table scraps or "people" food?

We agree with veterinarians who strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's diet which over time may result in health problems. Therefore, we do not recommend feeding any food other than Science Plan or Prescription Diet food, unless your veterinarian recommends otherwise. If you are interested in treating your pet, try feeding a few kibbles, a small spoon of canned food or use your pet's food to make a homemade treat.

Visit our Tips for dieting pets page here for more on snacking and begging http://www.petslimmer.co.za/tips

How do I join the Pet Slimmer Programme?

To enrol into the Pet Slimmer Programme you will need to take your pet to a Pet Slimmer Clinic in your area. Find a clinic here http://www.petslimmer.co.za/pet-slimmer-programme

I've been through all the FAQs and still have a question for Hill's. How can I contact someone?

You can call us toll free on 0800 228 783 or email infoZA@hillspet.com or contact us here http://www.petslimmer.co.za/contact-us

Why can’t I find a promotion on my pet’s product?

We try to offer a variety of promotions to reach as many of our pet parents as possible. So be sure to check regularly with your veterinarian or vet shop in addition to following us on Facebook www.hillspet.co.za/facebook and Twitter www.twitter.com/HillsPetSA

How do I determine the Best Before Date code?

Our products are best used by the date shown. Following the recommended "use by" month and year, there is a series of letters and numbers. These indicate the plant of production, date of manufacture, shift, line and time produced. This is followed by the four-digit product code.

What is the shelf life of Hill's products?

We guarantee our pet foods to be fresh up to the "use by" date (end of month) on the packaging.

How should Hill's products be stored?

Store food in a cool, dry area. Temperatures should not be below 50 degrees Fahrenheit or above 100 degrees. Dry product should be stored in the original bag. Once canned product is opened it should be covered and refrigerated and may be held for up to seven days. Special considerations:
Hill's Prescription Diet Canine/Feline a/d should be covered and refrigerated for no longer than 36 hours
Hill's Prescription Diet Canine n/d should be covered and refrigerated for no longer than two days
Hill's Prescription Diet Canine j/d™ should be covered and refrigerated for no longer than five days

How much should a pet be fed?

Feeding guides should be used as a starting point only. Food amounts must be adjusted to an animal's individual needs. For more information about how much to feed your pet, select a product and review our online product reference.

Why doesn’t Hill’s offer small sample bags of Prescription Diet pet foods?

All Hill’s pet foods are 100% guaranteed or your money back, so you can use any size bag as a sample and return it to Hill’s if you are not satisfied with the product

Where can I buy Hill's Prescription Diet brand pet food?

Prescription Diet brand pet foods are available exclusively at veterinary clinics. If you need to locate a veterinarian in your area, we can help. Contact us here http://www.petslimmer.co.za/contact-us

Where can I buy Science Plan brand pet food?

Science Plan and Ideal Balance brand pet foods are available exclusively at veterinary clinics and vet owned shops. We can help locate a veterinarian or find a retailer near you.

Why is Prescription Diet brand pet food sold only from veterinarians?

Prescription Diet brand pet foods are specially formulated to address certain health conditions that can develop in pets. Veterinarians are trained medical experts who care about their patients. For this reason, it's important to us that a veterinarian remains involved in your pet's continual care and nutritional management. If a pet's medical condition develops or changes over time, veterinarians can address the condition and any concerns.

Are Hill's pet foods guaranteed?

All Hill's pet foods are marked with our guarantee. If you are not satisfied with Science Plan, Ideal Balance pet food products for any reason, simply return the unused portion to the place of purchase for a refund or replacement.
We guarantee Prescription Diet® brand pet food for quality, consistency and palatability. If you are not completely satisfied with any purchases for these reasons, simply return the unused portion to your veterinarian for a refund or replacement.

How can I enhance the taste of my pet's food if my pet is a finicky eater?

Taste tests show that pets prefer Hill's pet foods to many other leading brands, however we realize some pets can be picky eaters. To help you in this situation, we suggest following one or more of the tips below to encourage your pet to eat.

  • If you are starting to feed your pet a new food, refer to the 7-Day Transition Schedule. A gradual transition from the current food to a new food helps wean your pet from one food to another.
  • Meal feed your pet by measuring the appropriate daily feeding amount of food and placing it in your pet's bowl. If you are feeding your pet more than one meal during the day, divide the amount into the number of feedings for the day.
  • For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal. Remember, food tastes much better when we have an appetite!
  • If you are feeding your pet dry food, try hand-feeding by holding the kibbles of food in your hand and feeding it to your pet in small portions for the first few feedings.
  • Add a couple of tablespoons of warm (not hot) water to one serving of your pet's dry food. Let the mixture sit for a few minutes to soften the kibbles, then serve. Moisten enough food for one meal feeding at a time so the food doesn't spoil. Do not leave moistened food out more than four hours.
  • You can make pet food gravy to mix with the dry food by adding a few tablespoons of warm (not hot) water to the equivalent canned pet food. Spoon the gravy over the dry food and serve. Be sure to only make enough for one serving at a time so the food doesn't spoil. Our Prescription Diet Metabolic range also includes a delicious Stews variety.
  • To help enhance the flavor of both dry and canned food, add a small amount of low-sodium chicken broth or the liquid drained from tuna canned in water. Only make enough for one serving so the food doesn't spoil. (Do not use this tip for Prescription Diet z/d or d/d pet foods.)

How do I switch foods?

Pets are creatures of habit and may need some help in switching to a new food. Unless recommended otherwise by a veterinarian, gradually introduce any new food over a seven-day period. Mix the new food with your pet's former food, gradually increasing the amount until only the new food is fed.
Most pets readily accept these foods, but some are more reluctant than others to give up what is familiar to them. If your pet does not easily switch, you may want to try one of the following suggestions:

  • Warming the food or adding warm water enhances the food's smell and flavor.
  • Do not leave food available at all times. Consider meal feeding every three to four hours, 15-20 minutes each time.
  • To help enhance the flavor of both dry and canned food, add a small amount of low-sodium chicken broth or the liquid drained from tuna canned in water when transitioning your pet from one food to another. (Do not use this tip for Prescription Diet z/d or d/d pet foods.)

Using dry food:

  1. In a blender, add 2 cups of dry food and grind into a powder.
  2. Pour powder into a mixing bowl and gradually add about 1 to 1 ¼ cups of water, stirring until it forms a dough consistency.
  3. Shape into individual "treats" or "cookies" and flatten the dough using the back of a spoon (the cookies will not flatten like standard "people cookies" do.)
  4. Place treats on an ungreased cookie sheet and bake in the oven at 350 degrees for approximately 30 minutes or until crispy.
  5. Store baked treats in the refrigerator and discard leftovers after 5-7 days.
  6. Homemade treats should not exceed 10% of your pet's total daily intake because heat alters the nutritional characteristics of the food.
  7. Do not freeze homemade treats.

Cookie cutters make treats fun to make and serve.
Only Prescription Diet a/d Canine/Feline food, Prescription Diet n/d Canine and Prescription Diet s/d Canine foods cannot be made into homemade treats using the above recipe. However, you can use the following recipe for homemade treats for these foods:

  • Roll the canned food into little balls and place in the freezer to serve later as a frozen treat. Since it is not possible to bake n/d Canine into treats, this is a great alternative. Also, this is refreshing to pets during the hot summer.

Can I give my pet a nutritional supplement?

Before giving any supplement to your pet, discuss it with your veterinarian, especially for pets diagnosed with a disease or illness. Prescription Diet brand pet food is designed to nutritionally manage pets' conditions via specific key product characteristics, so supplements could seriously jeopardize your veterinarian's nutrition recommendations.

How do I choose the ideal Science Plan food for my pet?

Science Plan foods are specifically formulated to meet the energy and nutrition needs of pets of all lifestyles and life stages. For more visit www.HillsPet.co.za

Which Prescription Diet pet food product is the best for nutritionally managing more than one medical condition with my pet?

We recommend you visit with your veterinarian regarding this question. Your veterinarian is the best resource regarding your pet's health and is the most qualified person to supervise the nutritional management of multiple health issues for your pet.

How many calories are in Science Plan brand pet foods?

Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online Science Plan product selector on www.HillsPet.co.za

How are Science Plan dry foods preserved?

All Science Plan dry foods are naturally preserved with mixed tocopherols and citric acid.

How are Prescription Diet dry foods preserved?

Hill's Prescription Diet dry pet foods are naturally preserved with mixed tocopherols, citric acid and rosemary extract.

How are Hill's Science Plan and Prescription Diet canned foods preserved?

There are no preservatives added to Hill's canned products. The canning process naturally preserves the food. This is similar to when we might can green beans or tomatoes.

What is Hill's superior antioxidant blend?

Hill's Science Plan dry foods contain a superior antioxidant formula that is a blend of higher levels of vitamins C and E and beta-carotene and selenium. Antioxidants fight the free radicals that can damage vital cells. By providing antioxidant protection throughout your pet's life, you help your pet live a long, healthy life.

What are the ingredients in the Science Plan brand pet food my pet eats?

All of Science Plan foods and their ingredients are listed in our online Science Plan product selector. You can also find a list of all product ingredients on the package.

Why is corn in certain products?

Corn is an excellent ingredient because of the benefits it brings to the product. Corn is a highly nutritious ingredient chosen as a source of protein, carbohydrates, fiber and linoleic acid - an essential fatty acid that promotes healthy skin and a luxurious coat. We choose all of our ingredients for the nutritional value they contribute to each product we make.

How can I learn more about the Hill's Prescription Diet food my veterinarian recommended for my pet?

For more information about the Prescription Diet food you feed your pet, use our online product selector on www.HillsPet.co.za

Are Hill's foods guaranteed?

All Hill's pet foods are marked with our guarantee. If you are not satisfied with Science Plan, Ideal Balance pet food products for any reason, simply return the unused portion to the place of purchase for a refund or replacement.

We guarantee Prescription Diet brand pet food for quality, consistency and palatability. If you are not completely satisfied with any purchases for these reasons, simply return the unused portion to your veterinarian for a refund or replacement.

What is the truth about grains?

Grains are often blamed unfairly for allergic reactions in pets. But did you know that less than 10% of pets with allergic conditions have adverse reactions to food? And 68% of reported adverse reactions to food are from beef, wheat and dairy. Frequently, other grains like corn and rice are mistakenly included in this group. While we certainly understand that some pets, like people, can have a sensitivity to some foods, simply eating a grain will not cause an allergic reaction. For more about grains read here http://www.hillstransforminglives.co.za/about-hills/hot-topics/

Is more protein better

Protein is an essential part of your pet’s diet. Protein provides essential amino acids the building blocks of all tissues, organs, enzymes and hormones, which are Balanced levels of high-quality protein help promote lean muscle, proper growth and balanced mineral levels. Read more here http://www.hillstransforminglives.co.za/about-hills/hot-topics/

What is meant by a "natural, organic, holistic or human grade" pet food?

According to the American Association of Feed Control Officials (AAFCO), the term "natural" requires a pet food to consist of only natural ingredients without chemical alterations; except for added vitamins and minerals.
The term "organic" was legally defined for human foods by the USDA. While final rules have not yet been made, pet food companies can currently use the term "organic" if they follow the same rules as applied to human foods. Foods that are "100% organic" or "organic" will carry the USDA Organic Seal on the package. Currently Hill’s® does not offer an "organic" pet food product.
Natural and organic are not interchangeable terms.
"Holistic" has no legal definition. There is no regulation defining what the word holistic means with regard to pet foods.
The term "human grade" was determined to be misleading by AAFCO. The use of "human grade" or "human quality" is not allowed in pet food marketing unless the food is made in a human food approved plant.

Why is Fibre added to some pet foods?

Fibre is a complex carbohydrate. The primary function and benefit of adequate dietary Fibre are to increase bulk and water in the intestinal contents to help promote and regulate normal bowel functions.
There are 2 types of Fibre, soluble and insoluble. Soluble Fibre is seen in ingredients like wheat, rice and corn. Insoluble Fibre is seen in cellulose and may be used to replace fat in a pet food and thus decrease the calorie content of the food. Foods high in insoluble Fibre are also appropriate for weight control or reduction by promoting a sense of fullness without adding calories. Fibre is not a filler. Fillers offer no nutritional value whatsoever.

Does Hill’s use peanuts or peanut products in their pet foods?

No, Hill’s does not currently produce pet foods using peanuts or peanut products.

How can I learn more about the Hill's Prescription Diet food my veterinarian recommended for my pet?

When your pet is diagnosed with a disease, it's natural to want to know more about the illness and treatments. Find out more about cat diseases and dog diseases on www.HillsPet.co.za

How can I tell if my pet is overweight?

There are several signs you can look for to determine if your pet is becoming overweight. These warning signs include:

  • Can't feel ribs anymore
  • Loss of discernible waist
  • Pads of fat over hips and base of tail
  • Waddles when walking
  • Finds it difficult to move
  • Short of breath
  • Bad tempered

It's important to be aware of your pet's weight, as proper growth and weight can help prevent many diseases and disorders associated with obesity, as well as growth-related skeletal disease. If you do notice any of these warning signs, your veterinarian can help recommend changes to keep your pet healthy and fit. Visit www.petslimmer.co.za for more information.

What is Hill's commitment to animal welfare?

At Hill's, we're committed to the welfare of every animal, from those we care for to your pet. Learn more about Hill's Commitment to Animal Welfare here http://www.hillstransforminglives.co.za/about-hills/animal-welfare-policy/

What is Hill's mission?

Our mission is to help enrich and lengthen the special relationship between people and their pets. Hill's does this by providing the best, leading-edge pet nutrition technology, products and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Learn more about our philosophies.

What is the history of Hill's?

Learn more about Hill's Pet Nutrition history here http://www.petslimmer.co.za/about-us

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